As part of our commitment to you, Olivia Quido Skincare purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at oliviaquidoskin.com, you may return them within 30 days. If your product is outside of the 30 day return policy window, please feel free to contact one of our customer service representatives for further assistance. Your satisfaction is our top priority.

Gift cards are nonrefundable.

If your order arrived damaged or defective, please bypass the instructions below and call (562) 897-1445.

Return Instructions- 4 Easy Steps
Before shipping your return we recommend that you review our entire return guidelines below:

1. Email us at info@oliviaquidoskin.com or call (562) 897-1445. Please include your order number and a list of the item(s) you’d like to return. 
2. Include all parts, pieces, printed materials, and accessories, along with the product’s original packaging. If you still have it, please include a copy of your packing slip.
3. Mail your return to: O Skin Med Spa, 369 Los Cerritos Center, Cerritos, CA 90703

Please Note:
You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance. If you would like our associates to create a return label for you, we can deduct the cost of the return label from your refund.

• Customers are responsible for return shipment charges.
• We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
• Customers must return their item(s) within 30 days of receipt of their order, unless otherwise noted on the product’s detail page.
• Returned products are subject to inspection by our staff. All parts, pieces, printed materials, and any original product packaging must be returned. Please do not return empty products. Products must be more than 50% full.
• Returns that do not meet the return policy criteria will not qualify for a refund and may be returned to the customer or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.

If you're canceling an order that has not yet been shipped, a return can be processed immediately. If the order has already shipped, we will not process a return until the product arrives back at the warehouse. See return instructions above.

Orders placed using credit card, it will take 3-5 working days for the refund to reflect on your account once it has been processed. Orders placed using Afterpay, please see their FAQs on refund policies.

For international returns, please call (562) 897-1445 for further assistance.